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When the freight arrives:
At the time of delivery, the recipient should examine the shipment for loss or damage. If there is evidence of loss or damage, the recipient should note it on the Bill of Lading/delivery receipt; this will be used as evidence to back up the claim.
If the recipient signs off on the Bill of Lading/delivery receipt and discovers a claim later, then the burden of proof falls to the shipper or recipient to prove that the damage was in fact caused by the carrier as opposed to the shipper or recipient.
As the Consignee, you MUST identify and document any cargo loss and/or freight damage carefully and thoroughly. Noted means that a detailed description of the loss or damage was recorded on the carrier's delivery receipt or bill of lading and the customers copy at the time of delivery. Noted damaged on a packing slip will not be considered for the purpose of a claim.
- Check each handling unit for visible signs of damage.
- Open any shipment that shows signs of loss or damage while the driver is still present.
- Examine the contents with the driver. Do not let a driver document damages for you. If a driver misses something on the delivery receipt and it is not listed you will not be able to recover losses on materials not listed. Truck drivers also do not know enough about our products to determine what is damaged and what is not.
- Record in exact, detailed descriptions the results of the examination on both the driver's delivery receipt/bill of lading and your copy of the delivery receipt/bill of lading.
General terms such as "box damaged" or "subject to inspections" will not be considered as valid descriptions of damaged goods. Be as specific as possible about what is damaged.
An example of proper recording would be '(1) 14'4" pole DAMAGED/bent'.
An example of an improper notation would be '1 pole bent'.
The delivery driver must sign both the carrier's delivery receipt and your delivery receipt with the noted damages after the inspection is complete.
NOTE: If you discover damage after delivery and the delivery slip has no notation of damage or is signed for free and clear, it will be very difficult to obtain prompt and satisfactory settlement of your claim.
Reporting Damage
If you find damage on your shipment, please notify us as soon as possible. Take pictures if at all possible at the time of delivery. Copies of the images and the notated delivery receipt will be required to process any claim.
